Transcription
5 mei 1988
Food for thoughts whilst working for Lloyds Bank Plc dated:
A man with his head in the clouds cannot keep its feet on the ground unless it is a big man.
Any one who never makes a mistake, works for a boss, who does.
Even Casanova had no solution for excellent service to everyone at the same time.
We try to understand running water by catching it in a bucket.
It is better to be vaguely right, than precisely wrong.
Not authority but commitment leads to success.
The fear of loss is more powerful than the hope of gain.
How much will it cost to replace a customer ?
The customer pay ou salary !
To translate thoughts into action is difficult. (Goethe)
1) Attention
2) Inrterest
3) Understanding
4) Belief
5) Commitment
1+2+3+4+5 = Action
Quality and excellence inspire !
Vision breeds confidence, inspire and mobilise !
The staff need confirmation from management.
The new credit-policy of Rotterdam branch/Lloyds Bank.
Finance the strawberries that grow in the sea and
if their financials are good,
we finance the red herrings
that grow in the wood.
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