Case Study 1679: Keeping Employees Updated on Important and Complex Matters
Name/Title
Case Study 1679: Keeping Employees Updated on Important and Complex MattersDescription
Profiles the Employee Briefing Program developed by New Orleans Public Service Inc. (NOPSI), a New Orleans utility, to keep its ~2,900 employees informed on complex energy and utility issues through structured small-group meetings led by trained volunteer facilitators.Context
Documents how a major U.S. utility responded to the employee-information challenges posed by the 1970s energy crisis. Illustrates enduring principles of effective internal communications, including volunteer-led facilitation, transparent handling of controversial topics, and feedback loops between employees and management.Category
Public Relations