Customer Service: the cornerstone of success

Book

-

Museum of Public Relations

Name/Title

Customer Service: the cornerstone of success

Entry/Object ID

2019.03.02

Secondary Title

winning strategies, philosophies and practices

Description

Includes case studies and the winning strategies, philosophies, and practices of CEOs at companies providing customer service, with separate chapters on the basics of listening, responding, and telephone etiquette.

Context

Henry argues that poor or non-existent customer service directly causes or worsens corporate crises.

Category

Public Relations

Acquisition

Accession

2019.03

Source or Donor

Rene Henry

Acquisition Method

Gift

Source (if not Accessioned)

Rene Henry

Notes

Date Acquired: 2/12/19

Lexicon

Legacy Lexicon

Object Name

Book

Book Details

Author

Rene A. Henry

Edition

First Edition

Date Published

2013

ISBN

978-0-9674535-5-2

General Notes

Note

Paperback

Created By

[email protected]

Create Date

November 12, 2019

Updated By

[email protected]

Update Date

August 3, 2026