Dealing With An Angry Public

Book

-

Museum of Public Relations

Name/Title

Dealing With An Angry Public

Entry/Object ID

2017.10.22

Description

Includes case studies and six key principles of the mutual gains approach: acknowledge the concerns of the other side, encourage joint fact-finding, offer contingent commitments, accept responsibility, act with trustworthiness at all times, and focus on long-term relationships.

Context

Present a structured "Mutual Gains Approach" based on face-to-face negotiation to turn conflict into collaborative problem-solving.

Category

Public Relations

Acquisition

Accession

2017.10

Source or Donor

Sharon Gamsin

Source (if not Accessioned)

Sharon Gamsin

Notes

Date Acquired: 11/22/17

Lexicon

Legacy Lexicon

Object Name

Book

Book Details

Author

Lawrence Susskind

Editor

Patrick Field

Publisher

The Free Press, a division of Simon & Schuster

Place Published

City

New York City

State/Province

New York

Country

United States

Continent

North America

Date Published

1996

ISBN

0-684-82302-0

Location

* Untyped Location

Millburn bookshelf

General Notes

Note

Hardcover with dust jacket

Created By

[email protected]

Create Date

November 12, 2019

Updated By

[email protected]

Update Date

August 3, 2026